ENTERPRISE-GRADE SECURITY
Security & Compliance
At Retellio, we understand that your customer conversations contain sensitive information. Our platform is built with security and privacy as core principles to ensure your data remains protected at all times.
Ready to learn more about our security practices?
Our Security Commitment
We take the security and privacy of your data seriously. Our platform is designed and built with security best practices at every level, from infrastructure to application. We continuously monitor, test, and improve our security measures to ensure that your data is protected against emerging threats.
Our team follows rigorous security protocols and undergoes regular training to maintain the highest standards of data protection. We believe that security is not just a feature, but a fundamental aspect of our service.
Data Encryption
We use industry-standard encryption protocols to protect your data both in transit and at rest. All communication with our platform occurs over secure HTTPS connections with TLS 1.2+ encryption.
Access Controls
Our platform implements strict access controls, including role-based permissions, multi-factor authentication, and fine-grained user access management to ensure only authorized personnel can access your data.
Compliance
We maintain compliance with relevant industry standards and regulations including SOC 2 to ensure your data is handled in accordance with strict privacy requirements.
Secure Infrastructure
Our platform runs on enterprise-grade cloud infrastructure with redundant systems, regular backups, and disaster recovery capabilities to ensure high availability and data protection.
Our Values
Defense in Depth
We implement multiple layers of security controls throughout our systems and processes, ensuring that your data remains protected even if one layer is compromised.
Privacy by Design
Privacy considerations are built into our platform from the ground up, not added as an afterthought. We collect only the data necessary to provide our services.
Transparency
We believe in being open about our security practices. We provide clear documentation on how we protect your data and promptly notify affected customers of security incidents.
Continuous Improvement
Our security program evolves constantly. We regularly conduct security assessments, penetration testing, and vulnerability scanning to identify and address potential vulnerabilities.